Policy
Refund Policy
This Refund Policy explains when a subdomain order may be refunded and how refund requests are reviewed.
1. Digital service scope
A subdomain purchase is a digital service. Once payment is confirmed and the subdomain is provisioned or renewed, the order is treated as fulfilled.
2. Eligible refund cases
Refund requests may be considered when a duplicate payment occurs, when the requested subdomain cannot be provisioned, or when a technical error causes an order to be charged incorrectly.
3. Non-refundable cases
Refunds are generally not available for completed provisioning, approved renewals, incorrect order details submitted by the buyer, or requests made after the service has been delivered successfully.
4. Request process
To request a refund, email me@rgivent.com with your order information, payment reference, and a short explanation of the issue. Requests should be submitted as soon as possible after the transaction.
5. Review and payout timing
Each case is reviewed manually. If a refund is approved, the transfer timing depends on the payment channel and the policies of iPaymu or the underlying payment provider.